Welcome to the website of KJLTRADESIMPORT LLC (hereinafter referred to as “the Company”) (domain name: kjltradesimportllc.com). Here you can learn about our shipping policies and terms. We are committed to providing you with reliable and fast delivery services to ensure that your orders are delivered safely and on time.
Shipping Range
Currently, we only provide delivery services within the United States. We are working hard to expand international delivery options, please pay attention to our website updates.
Shipping Methods and Costs
We offer a variety of shipping methods to meet your different needs. The specific options and costs are as follows:
Standard Shipping (5 business days)
Express Shipping (3 business days)
Next Day Delivery (1 business day)
Processing Time
All orders will be processed within 2 business days. Processing time does not include shipping time. Please note that orders placed on weekends and holidays will be processed on the next business day.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to track the status of your order in real time on our logistics partner website.
Shipping Issues
If your order does not arrive within the expected time, please contact our customer service team at the following:
Email: support@kjltradesimportllc.com
Phone: 17818094825
Customer Service Hours: Monday to Friday, 9:00 am to 6:00 pm (EST)
We will investigate and resolve your issue as quickly as possible.
Damage or Missing
If you find that the item is damaged or part of the item is missing when you receive your order, please contact us immediately and provide relevant photos and information. We will arrange a return, exchange or refund for you as soon as possible.
Change or Cancel Order
Once an order is processed, it cannot be changed or canceled. If you need to change or cancel your order, please contact our customer service team as soon as possible and we will do our best to assist you.
Return Shipping
For returns, please visit our Return and Exchange Policy page for details and operation procedures. When returning an item, please use the prepaid shipping label we provide to ensure a smooth return process.
Thank you for choosing KJLTRADESIMPORT LLC. We are committed to providing you with a great shopping experience and excellent customer service. If you have any questions, please feel free to contact our customer service team.