Thank you for visiting the website of KJLTRADESIMPORT LLC (hereinafter referred to as “the Company”) (domain name: kjltradesimportllc.com). We are committed to ensuring that every customer is satisfied with our products and services. If you are not completely satisfied with the product you purchased, we will help you according to the refund terms below.
Refund Policy
Refund Terms
You can apply for a refund within 30 days of purchase.
The product must be unused and in its original packaging and tags intact.
Proof of purchase (such as order confirmation email or receipt) is required.
Non-refundable items
Discounted or special promotional items.
Used or damaged items.
Gift cards or customized items.
Refund Process
Request a refund
Please contact our customer service team to request a refund at the following methods:
Email: support@kjltradesimportllc.com
Phone: 17818094825
Customer service hours: Monday to Friday, 9:00 am to 6:00 pm (EST)
Return Shipping
The customer service team will provide you with a Return Merchandise Authorization Number (RMA) and return address.
Please return the item in the original packaging and include the return authorization number in the package.
We recommend using a trackable shipping service to ensure we receive your return.
Processing Time
Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method and processing time may vary depending on the payment provider.
Returns and Exchanges
If you wish to exchange your item, please indicate this when you return it and state your needs when you contact our customer service team. We will do our best to accommodate your exchange request, but specific circumstances are subject to stock availability.
Refund Costs
Unless the item is returned due to quality issues or our error, the return shipping costs are borne by the customer.
We thank you for choosing KJLTRADESIMPORT LLC and are committed to providing you with excellent customer service and shopping experience. If you have any comments or suggestions about our products or services, please feel free to contact us.